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Frequently asked questions
Do you work with models?
Live Models process and basic rate Yes, we do work with live models. We do however have minimum images for a live model because we do have to set up our studio just to accommodate your product with a model. Although we don't have a lookbook (due to model availability) we can provide you with a few options before the shoot. In order for us to book a model, we do require from our c
Do you offer an Art Director or a Stylist?
Yes. We do have a stylist available for Lifestyle projects available for hire. What's a prop stylist? A prop stylist or a product stylist is a creative person who provides, styles, composite and makes your product look stunning in a shoot. A prop stylist, is responsible almost for all the objects that you see in a photograph. That could be product as big as a table, or even a kayak or as small as a jewelry ring . The stylist will make sure that all the objects in a shot work together,shapes an
What is a clipping path? PNG file
f you are planning to have your product photos used in a magazine, catalog, website or brochure, your graphic designer may request that your photos come with “clipping paths”. In the simplest terms, drawing a clipping path on your product images is like creating an invisible background behind your image. This is very useful if you wish to use different backgrounds behind your product, kind of like a green screen effect. The clipping path is an additional charge and should be check-marked on ou
What affects the price?
If you will be sending unusually large or heavy products, please contact us before shipping. Products larger than 12 inches on the longest side are subject to an additional charge. Condition of Product If the product comes unassembled, has visible defects, apparel that arrives wrinkled, and products that require extra time for set-up/extra styling prior to the shoot, then additional charges may be applied. Complex Items Products that ar
Do you provide lifestyle images and how much do they cost? We do provide lifestyle images, the cost of lifestyle image depends on many factors such as type of product Type off setting needed In-studio or on location what type of props needed action shot or just a product shot do you need a live model To get a more accurate quote we always recommend our existing and new clients to email us few competitor image references of what they want to achieve, and few images ( even with their cell phone
Every product is unique. The perfect image for a trade show wall may be different from the perfect image for your next social media campaign. Understanding these differences is vital to successfully realizing your creative vision. If you don't know exactly what you want, we will be happy to provide suggestions based on our knowledge and experience.
How long do photography projects take? Most projects are delivered in 5-6 Business days, excluding holidays, and weekends from when we receive your products and payment. If your project involves a large number of photos this may add to the production time. During particularly busy periods lead times may increase slightly so please feel free to contact us and we’ll be glad to co
What type of files we provide In what format are my photos delivered? Standard product photos are delivered as a high resolution, 300 DPI jpeg using maximum quality settings measuring 2000×2000 pixels in size. Depending on product shape, excess white space may be cropped leaving the longest dimension at least 3000 pixels, while the other dimension is cropped to fit the shape of the product being photographed. Hero Shots are 7360 × 4912 pixels (before cropping) and are delivered in a layered ti
Do you provide background options?
Yes. We offer a simplified solution to the backgrounds or surfaces. The most common background is white with natural shadows or black background with natural shadow or reflection under the product ( depends on the product style) We do however offer all colors available as backgrounds.
What if I don’t like the photos?
Our reshoot policy is flexible if you provide detailed direction on how you would like it photographed. For direction we have a simple rule, if you show us how to shoot it and we don't do it then we'll redo it for free. more than that, if everything goes totally awry, will offer 100% money back guaranteed, no questions asked. You just can't use the photos. In photography, there are a million ways to create an image of the same product. We want to help bring your vision to life and have set up
Lost / Damaged products
Pro photo studio is responsible for products damaged during the shoot and will issue a refund equal to the retail price of the product. Pro photo studio is not responsible for lost, stolen, missdelivered, or damaged packages and products prior to receiving them into our studio or for packages and products once they have left our studio. By sending your products to be imaged by Professional photography inc, you are allowing us to remove retail tags and/or other packaging materials if necessary