As our service is custom to your needs according to your specific requests, we don't offer cancellation with a refund after approval of sample images or after the proof timeline window is passed, or allowing refunds on full orders. However, if you feel like we didn't follow your instructions and not 100% satisfied with our work, please contact us within 30 days of receiving the final image delivery order and we'll do our best to rectify the situation.

Here are some tips

Request a trial: Have a bulk order? request one item to be shot for free.
Specific guideline: Please provide us detailed info about how the images should be shoot.
Upload examples: Upload as many relevant references as possible so we will have more information to process before your photoshoot.

You can get a refund when all of the following apply:

You never used the images for which you want to get a refund.
The order was completed within the last 30 days.

Additional requirements:

You will not be eligible to use the images for which you were refunded the money.
we do not provide a refund for orders over $400, but we’ll try to do as much as we can to create the images that you will like*.
*Get more information in the Reshoot Policy section.

Refund Time (once the refund is processed):

Credit card: 3-5 business days;
Debit card: Up to 10 business days;
PayPal balance: 3-5 business days.
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